Introduction to Expandable
E105: When to Use Consultants and How They Can Be Helpful for Growth
22 July 2026
In this week's episode, hosts Ryan James and Lee Murray discuss how business owners can choose the right consultants and avoid costly mistakes. They explore the value of industry expertise, knowing when to seek outside advice, and why the best consultants help businesses solve problems, not create unnecessary ones. The conversation highlights why great consultants ask thoughtful questions, challenge your thinking, and provide practical guidance that delivers real results.
E104: An Honest View of How Companies Are Using AI
8 July 2026
In this week's episode of Expandable, hosts Ryan James and Lee Murray revisit the evolving role of AI in business, sharing their observations on how organizations are actually adopting the technology versus the hype surrounding it. They discuss why many companies invest heavily in AI tools without fully utilizing them, how AI is improving productivity for motivated employees, and why technology alone won't solve deeper organizational or performance challenges and the future of work while highlighting the opportunities available to those who learn to use it strategically.
E103: The Most Important Retention Strategies for Small Businesses
11 July 2026
In this week's episode, hosts Ryan James and Lee Murray explore why customer retention is often more valuable than customer acquisition. They discuss how many businesses spend heavily on attracting new customers while overlooking the people who already trust and support them. The conversation highlights the importance of delivering on your promises, staying top of mind through newsletters and content, and finding meaningful ways to add value beyond the initial sale.
E102: How to Hire or Replace a Specialist on Your Team
19 May 2026
In this week's episode, hosts Ryan James and Lee Murray explore the challenges of hiring and managing specialists within a growing business. They discuss the difference between true subject matter experts and individuals who simply carry titles or certifications without practical application. They emphasize the value of hiring slowly, testing real-world capabilities, and building teams that can share ownership and responsibility across the organization.
E101: How to Manage Debt When You Are Expanding Your Business
24 April 2026
In this week's episode, hosts Ryan James and Lee Murray dive into the art of managing customer relationships by learning to spot red flags early. They share real-world experiences and practical strategies for handling challenging clients, protecting resources, and strengthening long-term relationships.
E100: Mistakes Every Small Business Owner Should Avoid When Expanding
1 April 2026
In this week's episode, hosts Ryan James and Lee Murray break down common mistakes businesses make during growth and how to avoid them. They discuss the dangers of expanding too quickly, hiring before you're ready, and failing to manage cash flow as the business evolves. The conversation also emphasizes the value of patience when hiring and why trying to avoid mistakes altogether can actually hold you back.
**Disclaimer:** The information provided in the Expandable podcast is for general informational purposes only and should not be construed as financial advice. While Ryan James is the President and CEO of Surety Bank, I am not a licensed financial advisor. All opinions expressed are my own and do not reflect the opinions of Surety Bank or its affiliates. Any information shared on this podcast should be considered as my personal viewpoint and not as an endorsement or recommendation of any specific financial strategy, investment, or product. Listeners should consult with a qualified financial advisor before making any financial decisions. Surety Bank and I are not responsible for any losses or damages incurred as a result of actions taken based on the content of this podcast. Lee Murray is not a financial advisor. All opinions expressed are his own and do not reflect the opinions of Surety Bank or its affiliates. Remember, investing and financial planning involve risk, and it’s important to do your own research and consider your financial situation and goals before making any decisions.
Hosts Ryan James, CEO of Surety Bank and Lee Murray, Marketing Strategist at Harvard Murray Consulting, address all of the topics that are most critical to the growth of small to midsize businesses. Each of the episodes are born out of personal experience and making lots of mistakes themselves. This series is a resource for owners and CEOs who want to expand their business.
