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For 100 years, Surety Bank has believed that community banking means more than serving customers inside the walls of a branch. It means investing in the people, organizations, and partnerships that help our communities thrive.
That commitment is something Carla Quann, Director of Community Relations for the Volusia Sheriff's Office, has experienced firsthand.
"Our goal is to support everyone in our community," Carla explains. "Ryan [James] wanted to be a part of what we're doing because he cares about the community."
The partnership between Surety Bank and the Volusia Sheriff's Office began when Surety Bank President & CEO Ryan James joined the Volusia Sheriff's Foundation Board. Since then, the relationship has grown into a collaborative effort focused on addressing some of the community's greatest needs.
One example came during the holiday season, when thousands of local families faced uncertainty after SNAP benefits were unexpectedly interrupted. Through the combined efforts of businesses, volunteers, and community organizations, more than 3,500 grocery bags were distributed to families throughout Volusia County.
According to Carla, Surety Bank was an important part of making that effort possible.
Beyond community events and charitable initiatives, the partnership has also helped strengthen public safety.
As financial scams targeting older adults became increasingly common, Surety Bank worked alongside the Sheriff's Office to provide education, share industry expertise, and help detectives better recognize the warning signs of fraud.
That collaboration ultimately helped lead to the creation of the Volusia Sheriff's Office Financial Crimes Unit—a dedicated team focused on protecting residents from fraud and financial exploitation.
Working together, those efforts have helped recover more than $2 million for local victims of financial crimes.
For Carla, those results reflect what makes Surety Bank different.
"They're not just another hometown bank," she says. "They care about their community."
She believes that commitment starts with customer service but extends far beyond banking. Whether supporting nonprofit organizations, helping law enforcement address emerging scams, or simply answering the phone when someone needs help, Surety Bank has built relationships rooted in trust.
"People trust them," Carla says. "They've built that trust with their customers, and that's why people stay."
As Surety Bank celebrates a century of serving Central Florida, partnerships like this demonstrate that community banking isn't defined only by financial services—it's measured by the impact a bank has on the people and communities it serves.
For 100 years, Surety Bank has believed that when communities succeed, everyone succeeds. Through partnerships built on trust, service, and shared purpose, that commitment continues today—and will continue for generations to come.
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